General FAQs
What is Maimoon Gallery?
Maimoon Gallery is a premium online store offering luxury embroidered towels, Pure oil perfumes (attars), real stone prayer beads (tasbeeh), gift hampers for special occasions like Hajj, Umrah, and weddings, as well as elegant storage organizers.
Where is Maimoon Gallery based?
We are based in Pakistan.
Do you have a physical store?
No, currently we are working online only.
Product FAQs
What materials are used in your embroidered towels?
Our embroidered towels are made from high-quality 100% pure cotton and feature intricate designs with gold, silver and other colorful threads embroidery.
Are your oil perfumes (attars) alcohol-free?
Yes, all our oil perfumes and attars are 100% alcohol-free, making them perfectly suitable for Islamic Ibadaats and prayers. Furthermore as they are pure and devoid of harmful chemicals they are very safe for sensitive skin.
What types of stones are used in your prayer beads (tasbeeh)?
We use genuine stones such as Aqeeq (agate), Feroza(terqoize), Dure Najaf,Yaqoot, Marjan, Real white Pearls and many more varieties.
Can I customize gift hampers for special occasions?
Yes, we offer customizable gift hampers for weddings, Hajj, Umrah, and other special events. Contact us for more details.
Do you offer storage organizers in different sizes?
Yes, our storage organizers come in various sizes to suit your needs, from small jewelry boxes to larger home organization solutions.
Ordering & Shipping FAQs
How can I place an order?
You can place an order directly on our website by selecting your desired products and proceeding to checkout.
What payment methods do you accept?
We accept credit/debit cards, easy pessa, Jazz cash, bank transfers and cash on Delivery (COD).
We accept credit/debit cards, easy pessa, Jazz cash, bank transfers and cash on Delivery (COD).
Orders are typically processed within 2 to 3 business days and shipped via courier. Delivery times vary by location.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
Returns & Refunds FAQs
What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in their original packaging. Please contact us for a return authorization.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order details.
When will I receive my refund?
Refunds are processed within 5 business days after we receive the returned item. It may take additional time for the refund to reflect in your account.
Gift Hampers FAQs
Do you offer pre-made gift hampers?
Yes, we have a range of pre-made gift hampers for occasions like Hajj, Umrah, weddings, and Eid. You can also customize your own.
Can I include a personalized message with my gift hamper?
Yes, we offer the option to include a personalized message with your gift hamper. Simply add your message during checkout.
What is included in your Hajj/Umrah gift hampers?
Our Hajj/Umrah gift hampers typically include items like Prefilled Abe-Zam Zam , tasbeeh, attars presented in exquisite leather pouches.
Prayer Beads (Tasbeeh) FAQs
What are Tasbeeh (Prayer Beads)?
Tasbeeh, also known as prayer beads, are used by Muslims to keep track of counts during dhikr (remembrance of Allah). They typically consist of 33 or 99 beads, divided into sections for easy counting.
What materials are used in your Tasbeeh?
Our Tasbeeh are crafted from high-quality materials, including genuine stones like Aqeeq (agate), Feroza(terqoize), Dure Najaf,Yaqoot, Marjan, Real white Pearls and many more varieties.We also offer wooden and acrylic options for a variety of preferences.
Are your Tasbeeh handmade?
Yes, our Tasbeeh are carefully handcrafted by skilled artisans, ensuring each piece is unique and of the highest quality.
What is the significance of using real stone Tasbeeh?
Real stone Tasbeeh are not only durable but also hold cultural and spiritual significance. Many believe that certain stones have unique properties, such as promoting calmness or focus during prayer.
How many beads are in a Tasbeeh?
Our Tasbeeh typically come in two formats:
33 Beads: Divided into 3 sections of 11 beads each.
99 Beads: Divided into 3 sections of 33 beads each, representing the 99 names of Allah.
Can I customize my Tasbeeh?
Yes, we offer customization options for Tasbeeh, including choice of stone, color, and thread. Contact us for more details.
How do I care for my Tasbeeh?
To maintain the beauty of your Tasbeeh:
Avoid exposing them to water or harsh chemicals.
Store them in a dry, cool place.
Clean them gently with a soft cloth.
Are your Tasbeeh suitable for gifting?
Absolutely! Our Tasbeeh make thoughtful and meaningful gifts for loved ones, especially for occasions like Eid, Hajj, or weddings. We also offer gift packaging options.
Do you offer Tasbeeh for men and women?
Yes, our Tasbeeh collection includes designs suitable for both men and women, ranging from bold and masculine styles to delicate and elegant options.
Do you ship Tasbeeh internationally?
Yes, we ship our Tasbeeh worldwide. Shipping costs and delivery times vary depending on your location.
How do I choose the right Tasbeeh for me?
Consider factors like material, size, and design. If you’re unsure, feel free to contact us for personalized recommendations.
Are your Tasbeeh ethically sourced?
Yes, we are committed to ethical sourcing and ensure that all materials used in our Tasbeeh are obtained responsibly.
Storage Organizers FAQs
What materials are your storage organizers made from?
Our storage organizers are made from imported fabric materials, ensuring durability and elegance.
Can I use your storage organizers for jewelry?
Yes, our storage organizers are perfect for storing jewelry, accessories, and other small items.
Contact & Support FAQs
How can I contact customer support?
You can reach us via email Maimoongallery@gmail.com or WhatsApp us at +923436518133.
Our support team is available from 11am to 3pm.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.